This is the where you can find updates and status news about our service or team.
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We have grown to, as of this date, have 1,350 customers, a 4% monthly growth rate, and recognition as the primary, recognized and trusted pickup and delivery laundry service in the North Bay. We have achieved this in only slightly over four years. Far more importantly, during this time we have had a chance to […]
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We are very aware of the costs of living in The North Bay, Believe me, since ours founders are a family with three young kids, we are led by people who are very aware of this. We appreciate your choice in choosing convenience and more quality free time as a value over the cost in time and […]
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My wife and I have a special, personal request for our customers. You may have read why we chose to create and bring this service to our community just over four years ago, including seeing the mission statement, newspaper article, and This is SF TV interview on the website. Seeing our three vans on the road […]
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While very high volume business customers including B&Bs and other examples sited on our business customer page may discuss customized rates with us, we will unfortunately be increasing our price per pound rate for all other customers effective beginning with pickups on July 20, 2022. The per pound rate will be increased from $1.99 to […]
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We are again pre-announcing our plan for the entire holiday season this year to provide a consolidated announcement. We will also resend a reminder just before Thanksgiving. As always, we will work closely with and prioritize our business customers, who we know need their returns to serve their own customers. As always, we ask that regularly scheduled […]
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We recently on May 6th shared a message about having hired a far more experienced Operations Manager. Please review that, if you have not yet done so. We are pleased to share here our plan to begin using The Predictive Index (PI) as part of our process for hiring our Laundry Service Professionals. You can learn more about […]
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We are pleased to share how we will be able to serve our customers even better as a result of a recent change in our Management Team. Our General Manager, who had over a decade of laundry service experience when we launched in 2018, has been with us from the start and remains our General […]
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This message serves to explain how our credit card preauthorizations work, alert existing customers to a slight change in that process, and explain the reasons for that change. Going forward, you may notice that our preauthorizations may start to be slightly more than your ultimate invoice. Our software is being reset to preauthorize an additional […]
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Our priority as we have grown has remained identifying and training more team members to meet the attention to detail embodied by our most experienced team members. And, we still also do commit to a second day (third if overlapping with a Sunday) return, or faster if special arrangements have been made in advance. Over the […]
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We want to lead off this announcement by asking any of our small business customers who rely on our service to serve their customers that may not be able to manage the following change to contact us and discuss their specific needs with us. We also want to remind customers that our software has been […]
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We are pre-announcing our plan for the entire holiday season this year to provide a consolidated announcement. We will also resend a reminder just before Thanksgiving and just before Christmas. As always, we ask that regularly scheduled customers traveling for the holidays remember to place their account on vacation hold to avoid the monetary and […]
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As most of our customers may have concluded by watching the news, most all of our costs have been increasing significantly. Among other things, this includes fuel, parts for maintaining machines and vans, soap, plastic bags and hangers, and even CPI increases on facility rent. We also remain committed to paying our team members better than they […]
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This update will only impact a small subset of our weekly customers by increasing their total monthly cost for receiving our service by $20 per month ($5 per week). If you regularly exceed the new $35 minimum, the following will not have an impact on you. We will be increasing our Marin County minimum charge […]
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The welcome email we send to new customers discusses the option to reuse plastic bags and the request to customers who have clothing hung to return hangers. For those who may have missed it, we are including the content of this email below. We are having trouble ordering replacement hangers given the current, pandemic related […]
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As we help more people transform time doing laundry to quality free time, we naturally have to hire and train more people. Even with the most detailed and best possible internal quality control procedures, training processes, supervision, and training methods, there is one inescapable reality. That is, the more a team grows, the more variability emerges […]
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Probably through the end of the year, we ask our customers with Saturday pickups or deliveries to be prepared for some adjustments to our normal schedule and routine. This is the result of our attempt to maintain loyalty to one of our driving team members as he recovers from a shoulder injury (which was not […]
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We are now expanding to include our neighbors in the East Bay. Marin Wash & Fold CompanyMission Statement To strengthen the communities we serve in two ways: by providing people more time to pursue their life passions and purposes for the benefit of others, and, by providing parents the opportunity to spend more time deepening […]
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To provide the best possible customer support availability and responsiveness in the type of business that does not at our current stage of growth and development have the profit margins to support a full-time, in-house customer support representative, we established from the start and still maintain a customer support partnership. Some of the FAQs on […]
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We are pleased to let you know that we are rolling out an improvement In our system for notifications of estimated arrival times. In the long run, this will help give more precise information to our customers. In the interim as our driving team members get accustomed to using it, it may create some unexpected […]
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This message serves to further update our customers on recent events within our team resulting from the concurrent absence of two of our shift supervisors (one on sudden and extended leave due to a heart issue and another on a pre-planned short term absence). More importantly, this message explains the steps we are taking to […]
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For any customer who did not see or receive the May 1st email copied below, it follows below for a frame of reference to this email. Our shift leader who was hospitalized with the irregular heart beat remains on extended leave and our other shift leader who had the pre-planned absence is mostly back, but […]
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May, 2021 Potential Delays This Month in Returns and Communicating Special Requirements So We Can Prioritize Customers Who Need Fester Return (A Temporary Situation) We commit to a second day return (excluding Sundays) and can often accommodate a next day return upon request. Temporarily, we anticipate not being able to meet this for some of […]