Do you provide an incentive if I refer a friend or neighbor and they sign up for service?
Yes. If a weekly customer refers a new customer who signs up for weekly service, we apply a $15 credit to the next invoice of the referring customer. We do ask new customers to tell us how they heard about us.
How do I Sign Up?
Just click here to get started!
What should I do if I receive a message saying you don’t service my area yet?
Please fill in your name and email when prompted. And, please also tell friends and neighbors about us. We will expand our routes as quickly as we receive sufficient interest.
Please take the time to let us know you are interested … you may be the last additional person in your area to tell us, and you may receive an email or call from us faster than you anticipate!
What happens after I sign up?
You should receive a call within one business day from one of our Customer Satisfaction Team Members. They will answer any questions and help make sure that our team members (including our drivers) have all the details they need to be of service and meet your specific needs. If you don’t hear from someone on our team within that time, please use the contact us form on our website to let our business owners know.
On your first pick-up day, please remember to leave your laundry accessible for our drivers and separate into a separate bag any delicate items or items requiring special attention. Our drivers will leave a welcome card when they pick-up your laundry. When your laundry is returned, we will return it in one of our blue Marin Wash and Fold laundry bags, and include for future use a white mesh bag for delicate items. Every time your laundry is returned, you should also receive one of our thank you cards, which will remind you to feel free to let us know how we did.
What if I am not home when you pick up and deliver?
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pick-up/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
When will my laundry be picked-up and returned?
That depends on your neighborhood.
We make every effort to build our routes so you will have roughly consistent and convenient pick-up and drop-off times. Generally, pick-ups and drop-offs happen concurrently (i.e. both in the morning in some areas and both in the afternoon in some areas).
For residential customers,
we currently commit to a return date that is on our next route day (i.e. in Marin, Monday, Wednesday, or Friday). If we can return it the next business day, you may receive it faster.
For business customers,
we may make special arrangements depending on your specific needs and volumes, which is likely to include return on the next business day. In some cases, this may include Saturdays, if possible and if that is a necessary for your business.
When is the latest I can schedule a pick-up?
For weekly customers,
You will automatically be scheduled for a pick-up on your regular day. If you need to skip a week due to vacation or travel, please log in and notify us by 7:00 a.m. that morning, or there may be a missed pick-up fee of $15.
For on-demand customers,
We would appreciate it if you could schedule your pick-up by no later than 7:00 a.m. on the day of your requested pick-up. This allows enough time for our drivers to plan their routes for the day. And, it helps us provide all our customers with more consistent pick-up and drop-off times. However, you may be able to schedule an on-demand pick-up as late as 8:45 a.m.
How will I know when the driver will pick-up my laundry?
You can track the progress of your order from within the Springboard software platform by logging into the system from our website.
Also, when you sign up for service, you will have the option to set notification preferences that can include email, text message, or both. You can update these preferences at any time. If you select one of these options (unless there is a technical problem that day) you should receive alerts notifying you of an estimated pick-up time. If there is a delay due to traffic, or for other reasons, our drivers will try to update you by sending revised alerts.
Please be alert for phone calls from one of our drivers or one of our Customer Satisfaction Team Members. They may try to reach you by phone on your pick-up or drop-off day.
I missed my pick up day. Is there a missed pickup fee?
Yes. We do not charge for pick-up and delivery. But, we do charge a $15 missed pick-up fee. Please remember to leave your laundry in the place where you specify in your profile that it will be left. If you are going to be traveling or on vacation, please log in and cancel for the day by 7:00 a.m.
What happens if we go on vacation or we/I are traveling?
Please log in and let us know you will be away by 7:00 a.m. on your pick-up day. We understand that many people in our area do travel periodically during the course of each year. You will still be considered a weekly customer and receive the price for weekly customers when you return.
Is there a delivery charge?
There are no pick-up or delivery fees.
Is there a minimum charge?
Yes. We provide free pick-up and delivery. But, we have a minimum order charge. Our minimum charge varies slightly by location, as listed on the pricing page of our website, here If the total dollar amount of your order is less than the minimum charge, the cost of service for that day will be the minimum charge.
Do you charge for laundry bags?
We provide each customer with one of our primary laundry bags and one of our delicate item laundry bags. For high-volume weekly customers who use more than one bag, we can provide additional laundry bags.
For customers who choose to have their shirts hung instead of folded, our approach is slightly different. We provide one custom, reusable, hanging item bag. If you need more hanging item bags, we will add an additional $6.00 charge when we supply extras. If you prefer to have your shirts hung instead of folded, please try to remember to leave your reusable, hanging item bag (or bags) in or with your primary laundry bag when you leave your laundry for our drivers. We provide a maximum of 1 laundry bag, additional bags will result in a $6 charge per bag.
You can learn more about the features of our reusable, hanging item bag, The Green Garmento Deluxe Pouch Bag, here (Here being a link to https://thegreengarmento.com/products/as-seen-on-shark-tank).
Is the cost different for hanging shirts instead of folding shirts?
No. The cost of our service is the same. However, please note the answer to the question about whether or not we charge for bags. If you prefer to have your shirts hung instead of folded, please try to remember to leave your reusable, hanging item bag (or bags) in or with your primary laundry bag when you leave your laundry for our drivers. We provide one Green Garmento Deluxe Pouch Bag for hanging items. If you need more, we will add an additional $6.00 charge when we supply extras.
Do you offer dry cleaning in addition to Wash and Fold Laundry Service?
No. At this time we do not. Please use the contact us form here (link) to let us know if you would like us to let you know if this changes.
Which credit cards do you accept?
We accept MasterCard, Visa, Discover and American Express cards.
How much does your service cost?
Pricing couldn’t be easier. Regular weekly customers are charged $1.99 per pound and “by request” customers are charged $2.24 per pound. Dry cleaning and large bedding items are priced by the piece.
How will I be billed?
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
Is there any contract or long-term commitment?
None whatsoever. You can cancel or suspend your account at any time.
How often can I change or update my laundry profile?
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
It’s raining outside and I’m afraid my clean laundry will get wet. What should I do?
If there’s severe weather and the roads are unsafe will my laundry be returned on time?
⦁ However rare this is, it can happen. If there is a severe storm, we will return your laundry to you as soon as we consider it safe for our drivers to do so. We will keep you updated on any changes via phone, email and/or text.