Our priority as we have grown has remained identifying and training more team members to meet the attention to detail embodied by our most experienced team members. And, we still also do commit to a second day (third if overlapping with a Sunday) return, or faster if special arrangements have been made in advance.
Over the next few weeks, there may be some returns that exceed our normal second day return time.
Business customers will be returned on time. And, if you have a special need or priority to assure that your clothes are returned on the second day, please communicate with us via phone or email (at the number and email on the bottom of our website’s home page) or chat on our website when available.
If you let us know, we will make a note in your profile for our team and assure that you are prioritized over customers who have more flexibility.
This will be temporary. It is in part the effect of choosing to prioritize quality by removing some people from our team that we felt might not reliably live up to our standards. We have also been seeking new people to meet increased demand for our service. But, we have been attempting to be selective in who we allow to join our team.
Thank you for your patience with us now. It will allow us to better serve you over time in the long run.
The Marin Wash and Fold Team