We are pre-announcing our plan for the entire holiday season this year to provide a consolidated announcement. We will also resend a reminder just before Thanksgiving and just before Christmas.
As always, we ask that regularly scheduled customers traveling for the holidays remember to place their account on vacation hold to avoid the monetary and environmental cost of sending our team to your location, and the resulting $15 no laundry left for pickup charge if we do go out to your location.
Also, please remember that the email and text notification component of our software is determined by days of the week, and not dates on a calendar. Unfortunately, we are not able on these small handful of adjusted holiday dates each year to adjust the notifications. Please disregard the night before notifications if they differ from what follows (and please bear in mind that night before notifications may not be sent on the adjusted days).
However, the same day notifications and reminders will occur on the date of your holiday adjusted scheduled pickup or return.
The Christmas and New Years holidays in 2021 both fall on Fridays into Saturdays.
Our Thanksgiving day (Thursday) pickups and returns will be moved to the day after Thanksgiving. If you have a pickup the Tuesday before Thanksgiving, please anticipate a Friday return date. Our Wednesday pickups should not be effected by thanksgiving, though return times on Friday may be later than normal in the day because of the consolidation.
Our Christmas and New Years Eve pickups and returns (Fridays) will occur on schedule. The Monday returns from our Christmas and New Years Eve (Friday) pickups should occur on their scheduled day (Monday), though later in the day or potentially in the evening. There is a small chance that some of those returns may be delayed into Tuesday morning.
Our Christmas and New Years Day (Saturday) pickups and returns will be formally moved to the following Tuesday. We anticipate being able to return some of the Thursday pickups on Monday rather than Tuesday if possible.
We will work to focus on prioritizing our business customers and getting them prioritized returns, on days that are earlier than the adjusted return dates above.
We know each year that this does create some added complexity. Nonetheless, we believe that enabling the people who handle your laundry to take time off of work on the holidays ultimately leads to serving you better through the year as a whole.
We wish you all the best during the holiday season and in the new year.
The Marin Wash and Fold Team