This update will only impact a small subset of our weekly customers by increasing their total monthly cost for receiving our service by $20 per month ($5 per week). If you regularly exceed the new $35 minimum, the following will not have an impact on you.
We will be increasing our Marin County minimum charge from $30 to $35, effective November 7th. (The slightly higher minimum service charge in some locations mentioned on our website remains the minimum in those locations.)
Our software has been set to apply our slightly lower weekly customer rate to every other week customers, so long as they remain on a regularly fixed schedule. We invite any customers impacted by this increase to contact our customer satisfaction team by phone or email or log in to your account online to change from weekly to every other week service. Our software will automatically exclude you from our manifest every other week and include you every other week.
We strongly encourage our every other week customers to keep both email and text notifications turned on, so they can receive reminders the evening before their scheduled pickup.
Should you be able to switch to every other week service, you will simply be consolidating the pounds sent into fewer pickups, which will, as a result, exceed the minimum charge.
We trust that our long-term customers continue to appreciate the value in time saving and convenience of the service we provide. We hope that those impacted by this change will stay with us and continue to refer their friends and neighbors.
The Marin Wash and Fold Team