The welcome email we send to new customers discusses the option to reuse plastic bags and the request to customers who have clothing hung to return hangers. For those who may have missed it, we are including the content of this email below.
We are having trouble ordering replacement hangers given the current, pandemic related supply chain challenges we have all heard about on the news.
We are therefore making a special request to all customers who have their clothing hung to return hangers to us each week when you send your dirty clothing. Please simply place extras in the pouch in your hanging item bag or above or below your clothing in your primary duffel bag.
This will help us assure that we can continue to provide the option to hang clothing and help us maintain prices without increase despite the increasing cost of the items we need to provide the service we provide.
The Marin Wash and Fold Team
Above Referenced Welcome Email
Subject: Welcome To Marin Wash and Fold – What To Expect On The Day of Your First Pickup
Thank you for scheduling your first pick up with Marin Wash and Fold Laundry Service. This short email will help orient you to what to expect on the day of your first pick-up. If you have any additional questions, please contact us by replying to this email or by calling us at (415) 858-9274, and pressing extension two. Please also don’t forget to review the FAQs on our website, which also answer a lot of questions.
Please leave your clothing out front, or in the location you specified in your pickup and delivery instructions, in a closed or sealed bag, such as a large plastic garbage bag, by 900 a.m. This allows our driving team members to place the entire bag or bags within our bags. Your clothing will be returned in our bags, which you will have for future use. You can simply leave it on top of or alongside our primary laundry duffel bags.
You will notice that we return clothing in plastic bags within our duffel bags. This helps us separate clothing by family member (to the best of our ability to do so) and keep folded clothing neat during transportation. Unfortunately, it is also a a major source of wasted plastic and not good for our environment. If you would like to help minimize plastic waste, please place the several plastic bags within one plastic bag within your duffel bag when you send us your dirty laundry. We will maintain those as your plastic bags and reuse them with your personal clothing only. We will periodically discard them and provide new ones if they either develop a scent or become excessively wrinkled. But, this is better for our environment than replacing them every week or with every service. If you prefer to have fresh plastic bags with every service, then simply keep the plastic bags.
If you select to have certain clothing returned hanging rather than folded in your customer preferences, please return your hangers to us with your dirty Laundry for reuse. We know that over time the hangers we send back eventually end up discarded. So, asking our customers to periodically send them back rather than discarding them is also another way of reducing waste and helping our environment.
We look forward to being of service. If anything ever does not live up to your expectations, please let us know right away so we can make it right.
The Marin Wash and Fold Team