May, 2021 Potential Delays This Month in Returns and Communicating Special Requirements So We Can Prioritize Customers Who Need Fester Return (A Temporary Situation)
We commit to a second day return (excluding Sundays) and can often accommodate a next day return upon request. Temporarily, we anticipate not being able to meet this for some of our customers during the month of May. Hopefully, this will only last for the first two weeks of May, not all of May.
One of our shift managers is on extended leave while doctors help diagnose the cause of a recently discovered irregular heartbeat. One of our other shift managers works a reduced schedule this month while operating her own seasonal business (a flower shop heading into Mother’s Day month).
If you absolutely need something back on the regular return day, please let us know in advance by calling our customer satisfaction team members at (415) 858-9274 (extension two) or emailing them at [email protected]. We will prioritize your service so the customers effected are the customers with more flexibility.
For our business customers, we know who you are and we will keep your orders on schedule so we can help you better serve your own customers.
Our commitment is first and foremost to attention to detail and quality. We ask for your patience in working with us and communicating specific timing needs in advance while we adjust to this temporary period of being short staffed. We are also interviewing and will be working to train additional shift managers, both as mew hires and from within our team, and ultimately adding another shift to increase our capacity.
Please rest assured that everyone washing and folding your laundry has been trained and knows our processes and procedures. While the shift leads that organize the efficiency or our process are on a reduced schedule, we feel it is best to slow the process down.
The Marin Wash and Fold Team